The City invests in research and engagement activities each year to understand the needs and expectations of Calgarians. Retaining and sharing this information across departments, with Council and with citizens is a key initiative and supports The City of Calgary’s focus on citizen centricity and transforming government.
Use the fewest words possible and avoid helper words such as where, or why.
Use words most likely to appear in the report title you're looking for. For example, to look at a report in the Perspectives on Calgary series, use the phrase Perspectives on Calgary.
Use the year of the report you are looking for (if you know it). The Corporate Research Team (CRT) conducts a lot of annual research so knowing the year will help you narrow your search field. For example, search 2023 Perspectives on Calgary to pull up all the reports from 2023.
Choose descriptive words to narrow down your topic. A term like Water Services will bring up every report CRT has completed with a section or question on water services; whereas, if you wanted to look for a specific type of water report search for a specific topic like water services customer research.
Research Final ReportIn 2013, Ipsos Reid conducted the Centre City Implementation Survey on behalf of The City of Calgary. The telephone survey was conducted with a random sample of adult Calgarians for the purpose of understanding citizens' opinion about the Centre City Plan.
Research Final ReportIn May 2013, Ipsos Reid conducted the Performance Measurements and Benchmarking Survey on behalf of Customer Service & Communications. The telephone survey was conducted with a random sample of Calgarians to measure citizens' perceptions of, and satisfaction with, City communications.
Research Final ReportIn December 2012, Ipsos Reid conducted the Residential Perceptions of City Operated Landfills Survey on behalf of Waste & Recycling Services. The telephone survey was conducted with a random sample of Calgarians for the purpose of measuring perceptions of, and satisfaction with, landfills operated by The City.
Research Final ReportIn 2014 and 2015, Ipsos Reid conducted the 311 Satisfaction Survey on behalf of Customer Service & Communications. The survey was conducted in four waves with recent callers to 311 for the purpose of measuring satisfaction with the service they received.
Research Final ReportIn May 2014, Leger conducted the annual 911 Satisfaction Survey on behalf of Public Safety Communications. The telephone survey was conducted with Calgarians who had recently made calls to 911. The purpose of the survey was to measure citizens' satisfaction, and attitudes towards, Emergency Communications Officers (ECOs).
Research Final ReportIn August and September 2013, Ipsos Reid conducted the annual Citizen Satisfaction Survey on behalf of The City. The telephone survey was conducted with a random sample of adult Calgarians for the purpose of measuring citizens' perceptions of, and satisfaction with, City programs and services.
Research Final ReportIn September 2013, the Praxis Group conducted the annual Corporate Employee Survey. The online and paper survey was made available to all City of Calgary employees for the purpose of measuring City staff's perception of The Corporation as a healthy, productive, safe and engaging workplace and to highlight areas for improvement.
Research Final ReportIn August 2014, Insights West conducted the Calgary EATS! Survey on behalf of the Office of Sustainability and the Calgary Food Committee. The online survey was conducted with a random sample of Calgary panellists on Insights West's online research panel for the purpose of assessing Calgarians' knowledge of the local food system as well as their perceptions and behaviour regarding local food.
Research Final ReportIn August to September 2017, Ipsos Reid conducted the annual Citizen Satisfaction Survey on behalf of The City of Calgary. The telephone survey was conducted with a random sample of adult Calgarians for the purpose of measuring citizens' perceptions of, and satisfaction with, City programs and services.
Research Final ReportResults from the Citizen Satisfaction Survey are analyzed at a ward level in order to help The City make decisions that are based on the unique needs of each community. This report is for 2017 Ward 1 results.
