Roads ePermits FAQ

For a list of available online permits, please visit www.Calgary.ca/RoadsPermits/.

Yes, you will need to create a City myID account before submitting an ePermits application.

myID is a City-specific online account that enables citizens and business users to securely access multiple online City services with a single user ID and password.

To register for myID you'll need to provide your email address, full name, a unique User ID & password and, for business users, your Business ID or License number. Due to security requirements, you may be prompted to provide additional information or complete other processes before you can access that service. This additional step will usually be a one-time process.

More information about myID.

ePermits is an easy-to-use online service with instructions for each mandatory field. Hover your mouse over the text box and a tip will show up to assist you.

If you encounter a problem you cannot resolve, please contact 311 and specify that you have an ePermits related service request.

ePermits accepts legal addresses (e.g. 800 Macleod Tr SE) and intersections (e.g. Macleod Tr S / 7 Av SE). The Permit Location text box also provides address suggestions once you start typing. Selecting from the drop-down ensures that the address is entered in a proper format.

To keep your account secure, the session will time out after it is open for 15 minutes. After this you will have to log in and create your application again.

Some Roads permits are only available for Business account holders, e.g. Hoarding permits, Banner Over Roadway Permits, Excavation permits. You will need to provide the company address in your permit application (the company/organization name will auto-populate).

Any time before submitting your application you may navigate to any step to make changes. After you submit your application, please contact 311 and quote your ePermits application number to make adjustments.

After you submit your application, you may click the “Print or Save” button to export your permit application to PDF and save it. You will also receive a confirmation email with your permit application information as an attachment within a few minutes.

Partial applications cannot be saved to complete at a later time.

Please contact 311 and quote your ePermits application number. Online cancelation feature is not available.

Yes, you may click on the Review Permits button in the Main Menu to view your permit application and status. Here are examples of some possible statuses (note that not all statuses are included below):

• Approved – Your permit application has been approved
• Declined – Your permit application has been declined. You may find the reason under Public Comments for your declined permit
• Documentation_Pending – Awaiting submission of updated documentation
• Documentation_Submitted – Updated documentation submitted for approval
• Pending Payment – Payment is required before your application can proceed.
• Permit Sent – Your Roads permit has been sent to you via email. Check your Spam folder or Junk Email folder if you do not see the email with your permit within 24 hours of payment.
• Submitted –Your application has been submitted
• Under Review – City staff have started processing your permit application 

Many ePermits applications can be paid online through ePay. If your application is one of these, you will receive an email containing instructions on how to process your permit payment.  In some cases, a Roads employee will inform you once your permit is ready to be paid if the application is not made online, or if the application type is not one that is available within ePay. In these cases, call 311 and a traffic engineering assistant will contact you to pay by credit card over the phone.

Timelines for permits are reflected on their individual permit pages. Please review the timelines for when you should receive your permit.

When applying online, once your application is paid (payment will be requested after approval) it will be sent to you via email.