Next, you'll be asked to describe the request or concern in the description field. Provide as much detail as you think will be helpful for The City to provide the service you need or address your concern. 

Then add up to three photos from your device’s camera by tapping the camera icon beneath the description field. You can also add photos from your mobile device’s photo album by tapping the photo icon and giving the app permission to access the photos you choose. 

Next, you’ll be asked to select a City service. Scroll down the menu and tap the service that best fits your request or concern. You can also search using keywords. There are over 90 City services usually available on the 311 app, some of which change seasonally depending on the service.

Tap “Next” and you’ll be provided with some additional information about the service that you selected. There may be additional actions advised, depending on the service.

If you have selected the wrong service, tap “Back,” otherwise click “Next” again to proceed. 

On the next screen, adjust the GPS map crosshairs to the desired location relevant to your service request. Note: for the GPS feature to work, Location Services need to be enabled for the Calgary 311 app on your phone, usually found in your privacy settings – see app setup section in the FAQ for more information.

If you want to add a location manually, if you are reporting something from a different location or after the fact, tap the red circle with three vertical dots on the lower right of the screen. 

Then tap on the Go to Address button and manually enter in an address. Confirm the address by tapping “Next” again. 

The next screen may request any required additional details that The City will need to respond. These will change according to the service selected. Enter these, then press “Next.”

Provide your contact info on the following screen – name, email address and phone number – so that 311 can update you on your request and follow up with any additional questions. Please enter your phone number without dashes or parentheses.

If you already have your contact information entered into the 311 app’s Settings, this screen will auto-populate.

Note: Profile contact information is for internal use only to update and contact residents placing 311 requests. Data is not shared with the public and is collected securely as per provincial FOIP legislation, detailed in the Calgary 311 app terms of use.

Finally, review your service request information, including additional details and contact, then press “Submit.” You are done!

After 311 sends your service requests the right City department for action, you can always check the status of your request through the 311 app in the “Submitted by You” section of the home screen or by calling 311. You can also call 311 by phone to enquire about the status of a service request.

Click the top left corner menu button (three horizontal lines) to access app settings, including your profile contact info.

Next, tap “Settings” near the left bottom of the menu. 

Next, add your contact info in the fields provided, then tap “Update Profile.” Your contact info will now auto-populate with all requests.

Note: Profile contact information is for internal use only to update and contact residents placing 311 requests. Data is not shared with the public and is collected securely as per provincial FOIP legislation, detailed in the Calgary 311 app terms of use.

To access other settings functions, tap the “About” tab in the upper right corner. This will display a list of options, including app phone permissions, support and feedback. 

For any technical issues with your app and settings, please use an online 311 Contact service request to describe your issue as well as provide contact information. A 311 representative will follow up within 10 days.

You can check the status of your request through the 311 app in the “Submitted by You” section of the home screen. 

If you tap on a submitted request, you’ll see a summary screen of your submitted information with request status and a service request number (e.g., 25-00000000), along with the service request outcome, depending on the status of the request.

Here’s what the reported status of your service request means:

• Submitted’ means your request has been sent to The City of Calgary, but a service request number is yet to be generated.
• Open’ means your service request has been received and assigned to the appropriate City department for review and action. You will also receive the service request number you need to track the status of your request. Weather conditions may affect response time on a service request, such as a major snow event.
• ‘Closed’ means that following 311’s transfer of your request to the appropriate department for action, City department employees have investigated the issue and identified steps to resolve your request. The issue may be placed on a list for future repairs and workplans when work crews and equipment are available. Some service requests may also be outside of The City’s jurisdiction.

Questions about your request? In addition to updates available within the Calgary 311 app, you can always check the status of your request by calling 311 directly at any time. The City continues to work on ways to improve service request updates to residents.

Along with offering better service and new features, the update is required to ensure continued compatibility with your mobile device. 

If the apps on your smart device update automatically, the Calgary 311 app will download and update automatically. If you usually update your apps manually, you can visit your mobile app store page and download it to your device.

Yes. Your ‘Location Service’ or GPS needs to be enabled on your Apple or Android device to allow our 311 Calgary mobile app to detect your location. The phone’s GPS will identify and will auto populate the location of your request. If you wish to report a concern at a different location than your current one simply click on the location field and drag the map until the cross hairs are directly over the location of the concern.

How to enable ‘Location Services’ or GPS on your smartphone:

• Go to ‘Settings
• Tap on ‘Privacy,’
• Choose ‘Location Services,’
• Scroll down to 311 YYC or 311 Calgary and change the settings to ‘On’

Yes, once your updated app is installed, you will also need to update the Profile section within the app Settings (under top left menu), which contains basic contact information: name, email and/or phone number. Voluntarily entering your contact information into the app will allow Calgary 311 to update you on your requests as well as save you time and effort when making future requests. When you submit service requests on the same device in the future, your personal contact information will be automatically added to your request. 

Profile contact information is for internal use only to update and contact residents placing 311 requests. Data is not shared with the public and is collected securely as per provincial FOIP legislation, detailed in the Calgary 311 app terms of use. 

Sharing your request allows other website or app users to see that the request has already been reported. If you select the "on" setting, other users can see a list, map or photos of the last 100 service requests submitted. If you enable sharing, your contact information will not be shared with other users, only the information relevant to the service request. Select “off” if you do not wish to share the information from your service request.  The spot311.calgary.ca website also allows the public to view a list of requests that have been submitted. 

311 Calgary is a taxpayer funded service for the benefits of all Calgarians. There is no charge to request information or service from The City of Calgary. Once the request is sent to the appropriate department for action, applicable fees for licensing, permits or purchasing a product may be required in order to fulfill your request.

Depending on the time of year, there over 90 service requests available on the 311 app. The City will continue to add both features and services to the app in the future.

App users can ask for assistance, request information and report concerns and issues anywhere in Calgary, including safety and bylaw concerns, property tax information, potholes, licensing, inspections as well as apply to The City’s Fair Entry program. 

While certain services on the app change seasonally, here is a sample of what’s available:

• Snow & Ice: Report snow and ice on roadways and pathways; report snow and ice not shovelled from City sidewalks (adjacent to private land) 24 hours after snow has stopped falling.
• Garbage & Debris: Report or request clearing of debris from City roadways and clearing debris found in backlane/sidewalk/boulevard; report garbage concerns in a park; report maintenance concerns on private property
• Graffiti: Report graffiti concerns on private, public property, utility boxes, utility poles, mailboxes, news and courier boxes.
• Long Grass and Weeds: Long grass or weeds (higher than 15 cm or 6 inches) on private property, parks and along public thoroughfares and on residential medians.
• Parks & Trees: Report irrigation, pathway and tree concerns (maintenance and tree protection from development).
• Roads Maintenance: Report cracks, potholes or uneven surfaces requiring repair; street cleaning; sidewalk, curb and gutter repair; request pick-up of dead animal from roadway.
• Roads Traffic Signal Lights: Report traffic signal devices where there is a timing concern or report a traffic signal or pedestrian signallight which requires repair.
• Sign Infractions and Traffic Signs: Report sign maintenance issues on fixed or permanent traffic signage and poles along roadways; requests for new road-markings and crosswalks (no flashing lights); report temporary sign infractions on boulevards.
• Street & Park Lights: Report streetlight maintenance or damage (along roadways) or lighting concerns within a park
• Taxi, Limousine & Business Licence: Report a taxi or limousine compliment; taxi or limousine concern; business licence concern.
• Water & Sewer: Report catch basin and catch basin grate concerns; a fire hydrant issue; manhole damage or discharge; manhole too high or low.
• Other: Report other concerns not listed on the 311 mobile app.

NOTE: Parking offences are handled by reporting directly to Calgary Parking. Phone 403-537-7100 (select option 2) 24/7.

The Calgary 311 phone line offers service in over 200 languages. Multi-language service will be introduced on the Calgary 311 app in 2026. 

The Calgary 311 mobile app was launched on May 7, 2013. 

We’re here to help. For any technical issues, please use the 311 Contact service request to describe your concern as well as provide contact information. A 311 representative will follow up within 10 days.

You can also submit service requests online via the 311 web portal.

In responding to your request, service requests are usually passed along from Calgary 311 to another part of The City for action and resolution. This sometimes results in the initial intake request being marked as completed as the request is transitioned to another system in The City for action. The City has established new criteria for closing service requests. These guidelines will help align how requests are handled across City services, improving the customer experience for Calgarians.

After 311 sends your service requests the right City department for action, you can always check the status of your request through the 311 app, online, or by calling 311.

The City is working on improving the customer experience with City service requests initiated through 311, aiming to provide better, faster, and more information to customers on what happened with their request and how it was addressed. With over 470 unique service requests, we’ve started making improvements in some areas, like using clearer language in the intake process and letting customers know how their request was handled once it's closed.