A homeowner will receive a bylaw invoice if a City contractor is sent to resolve a bylaw order issued by an officer (examples: snow and ice removal, clean-up of waste or an unsightly premise, removal of material from a street or alleyway, removal of graffiti, grass or weed removal or tree/shrub trimming).

The invoice covers the charges incurred by City contractors in their work to resolve the issue.

The homeowner then receives the financial bill for the work. You can then pay the invoice directly or have it added to your end-of-year tax bill.

You can also request an invoice review. If you have received an invoice from us for a bylaw infraction and would like the invoice reviewed, please read the information below before submitting your request.

When to contact 3-1-1

Please contact 3-1-1 (from within Calgary) or 403-268-CITY (from outside of Calgary) before submitting this form if:

  • You do not have a copy of the invoice and would like to request one.
  • You have general questions about having an invoice reviewed.

When to submit a review

You may submit a review request if you meet the following criteria:

  • It is within 35 days of the invoice date (listed in the upper right hand corner of the invoice). Please reference this example of an invoice.
  • You are the registered property owner (tenants can not submit a review).
  • The property address and roll number listed on the invoice is the actual service  location where the corrective action was taken.
  • You have a copy of the invoice. Without this invoice you will not have enough information to submit a review request. Please reference this example invoice which demonstrates the information you will be required to provide (highlighted in yellow).

If you have met all the criteria listed above, you may request a review of a bylaw invoice by clicking the button below.