On Monday 2023, Calgary City Council voted to pass the Prohibited Businesses Bylaw to ban the practice and advertisement of “conversion therapy”. With this, The City of Calgary initiates new regulations to:

  • protect Calgarians, regardless of gender and sexual orientation, and
  • to continue to be a city that is welcoming for all, committed to supporting equality and human rights.

“Conversion therapy” has been deemed a harmful and unscientific practice. The bylaw prohibits the business practice of “conversion therapy”, which includes a fine for those advertising or offering “conversion therapy” services within Calgary.

All levels of government have a role to play in protecting Calgarians from the harms associated with it. Calgary City Council may pass bylaws for municipal purposes respecting the safety, health and welfare of people. The City of Calgary has the authority to pass bylaws concerning businesses, ensuring citizens’ expectations for safe and ethical business practices are met.

Penalties and enforcement

The bylaw carries a $10,000 fine for any person found to be contravening any provision of the bylaw.

The bylaw will operate on a complaint basis. Individuals or businesses known or suspected of being engaged in this process can be reported by calling 311. Every call will be taken seriously and investigated.

The bylaw would not apply to businesses that provide support services for a person’s social, medical or legal gender transition or to a person’s non-judgmental exploration and acceptance of their identity or development.

Background information

In addition to government organizations, major medical and human rights organizations oppose the practice. The Canadian Psychological Association opposes the practice of “conversion therapy,” stating that it can result in negative outcomes such as distress, anxiety, depression, negative self-image, a feeling of personal failure, difficulty sustaining relationships, and sexual dysfunction. As such, the College of Alberta Psychologists amended the Standards of Practice in October 2019 to prohibit psychologists from providing any treatment, counselling or behaviour modification techniques to change or modify the sexual orientation, gender identity or gender expression of an individual. Multiple Canadian and international medical organizations also support ending the practice.

The federal government has also taken steps to ban the practice. The Federal Minister of Justice has been instructed by the Prime Minister’s Office to amend the Criminal Code to ban the practice of “conversion therapy” and take other steps required with the provinces and territories to end “conversion therapy” in Canada. In March 2020, the Federal Government introduced legislation to criminalize “conversion therapy”-related conduct in Canada. The legislation proposes five new “conversion therapies” related to Criminal Code offences.

The Government of Alberta has yet to take any action to ban this practice. Calgary is the seventh municipality in Alberta to have passed a bylaw prohibiting the practice and promotion of “conversion therapy,” following Edmonton, St. Albert, Strathcona County, Wood Buffalo, Rocky Mountain House, and Spruce Grove.

Frequently asked questions

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Filing a complaint

If you know of a bylaw infraction and would like to report it, please call 311 (from within Calgary) or 403-268-CITY (2489) (from outside Calgary) or use the 311 app or:

To help us respond faster, please be ready with the following information:

  • Your name and address
  • A primary and alternate phone number
  • The address and exact location of the property for which you wish to register a complaint
  • A brief and concise description of the complaint

This information will remain confidential. No anonymous complaints will be accepted - you must identify yourself with the 311 service representative.

Please include any related photos when reporting a complaint with the 311 app. This will assist the investigating officer.

Learn more about filing a bylaw complaint and the process.

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