Privacy complaints and breaches

A privacy complaint or breach occurs when personal information has been used, released or shared in a way that was not permitted.

A privacy breach is personal information at The City that has been disclosed, used, collected or destroyed without proper authorization. This can involve a loss of, unauthorized access to, or unauthorized disclosure of personal information.

Privacy breaches can be reported to the Access and Privacy section by employees, citizens, or reported to the Office of the Information and Privacy Commissioner (OIPC). A formal investigation, which may involve management, is conducted within the business unit. This investigation may result in recommendations being made to mitigate privacy risks.

If you feel that The City has breached your privacy, you have the right to:

  1. No​tify the Access and Privacy section at The City.

    and/or

  2. Notify the Office of the Information and Privacy Commissioner (OIPC) of Alberta. If a privacy breach is investigated by the OIPC, the OIPC will issue a Report of Findings and provide recommendations. Please note that the OIPC report may be published online.

Report a privacy breach to The City

Privacy breaches can be reported to The City's Access and Privacy section.

Please include any supporting evidence to support your allegation of a privacy breach.

Download privacy breach report form

Email: FOIP@calgary.ca​

Mail:
FOIP Coordinator, Access and Privacy
The City of Calgary #8007F
PO Box 2100, Station M
Calgary, Alberta T2P 2M5

Fax: 403-476-4102

Phone: 403-268-5861 ext. 2

Report a privacy breach to OIPC

Report a privacy breach to the Office of the Information and Privacy Commissioner of Alberta (OIPC)​

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