Insurance & Claims plan and budget
Insurance & Claims monitors the operational risks of The City and associated boards and authorities to determine cost-effective ways to eliminate, reduce, manage, transfer or insure such risks. We also manage the adjustment of claims either brought forward by the public or The Corporation in a fair and equitable manner.
Our customers
- Insurance & Claims provides a direct benefit to all areas within The Corporation
- a number of civic partners
- the general public
Our partners
- Legal Services
Value to Calgarians
- provides advice on operational risk management
- manages placement of all corporate insurance policies
- operates the civic insurance fund in accordance with industry standards
- manages the investigation, negotiation and settlement of claims brough forward by the public of The Corporation
What we deliver
- Advice on managing operational risks
- In-house investigation, negotiation and settlement of claims brought forward by the public or The Corporation
- Management of the civic insurance fund
- Purchasing all Corporate insurance policies
- Reporting on claims data & trend analysis
- Contract reviews
- Loss Control Inspections
Budget breakdown
Operating and capital budgets explained
The budgets you see here are expenditures net of recoveries.
The City develops two budgets to create impact aligned with Council’s Strategic Direction:
- The four-year (2023-2026) operating plans and budgets
- The five-year (2023-2027+) capital plans and budgets
The operating budget includes revenues, recoveries and spending related to ongoing operations. These include:
- Salaries, wages and benefits.
- Day to day programs, maintenance and services.
- Administration costs (e.g., insurance).
- Fuel
- Utilities
- Capital financing costs.
The City's total net operating budget is zero. This means we budget to collect the revenue needed to deliver services to Calgarians — no more, no less. We collect this revenue through property taxes and other sources.
The capital budget pays for long-lived assets. These provide the foundation for the services Calgarians rely on. They include:
- Maintenance of current infrastructure (e.g., bridges, buildings and playgrounds).
- Upgrades to existing community infrastructure.
- New infrastructure to provide services in areas that are underserved (e.g., Green Line).
- New infrastructure for growing areas of the city.
Learn more about our 2023-2026 Service Plans and Budgets.
See how the budget has been adjusted since November 2022
Measuring performance
We are measuring our performance in five areas. Each value is the goal we expect to reach by 2026.
What we've heard
Insurance & Claims conducted surveys with our five largest clients based on overall claims volume and insurance premiums. The surveys show that the respondents are satisfied with the claims management process and they find value, both operationally and financially, in the advice provided on risk management and insurance matters.
Participate and view results of City researchWhat we're watching
- Climate Change Risk - Large weather events are occurring more frequently, and this creates a challenge with internal resources as well as funding higher insurance premiums that may result.
- Cyber Security Risk - As business operations increasingly rely on technology, the risk of network and data breaches has increased as well. There is a market-wide focus on ransomware claims.
- Insurance Market Risk - Hardening of the insurance markets, which was caused by an increase in loss ratios and a decrease in competition and capacity over the last two years.
Our initiatives
What we plan to do
The primary service result for Insurance & Claims is to provide a resilient and predictable model for managing insurance and claims for the corporation. This includes reducing financial uncertainty for all service lines, mitigating emerging risks, and helping to turn the curve on claims trends.
How we're going to get there
- Continue to build strong relationships within the insurance industry to reduce market risk and volatility in the corporate insurance program.
- Continuous improvement initiatives to automate and enhance claims data collection and continue corporate discussions about risk and claims reductions.
- Continue to conduct loss control inspections.
- Support currency of replacement costs for the corporate property insurance policy and ensure ongoing compliance with Provincial automobile insurance requirements.
- Focus on the employee experience to support a high performing, healthy and engaged workforce.