Community Safety Investment Framework funding allocations

East Calgary Ambassador program: The program helps vulnerable communities on the streets access service referrals for help, and provides real-time, on-the-ground data to improve what we know about these vulnerable communities through building trust and relationship.

Expanding The Alex Street Team for Improved Accessibility, Collaboration and Outreach: The Street Team is an addiction and mental health focused outreach program that reduces barriers to services through proactive street engagement and community collaboration. The Team builds relationships with street-connected individuals, facilitates access to recovery programs and services, and increases community capacity to respond to opioid poisonings and crisis.

Alpha House Outreach: The program includes the majority of Alpha House's Outreach programs created to reduce the impact of public intoxication on the broader community while providing trauma-informed and real-time crisis management for individuals vulnerable due to their homelessness, addiction, and/or mental health. *Funding of this program is shared with the Calgary Police Service. The indicated funded amount reflects the contribution from The City of Calgary.

Calgary Sexual Violence Crisis Response - Serving and Reaching out to Diverse Communities: This initiative is the second phase of the program that builds on the results of the surveys from the organization's staff, external partners and individuals who have utilized our services. There will be a strong focus on training internally and externally through more outreach to build relationships with service providers and community groups that are serving or have connections with Indigenous, Black and other racialized individuals.

Crisis Case Management Support: The program provides culturally sensitive, client centered and trauma informed secondary crisis response for immigrant and refugee women and their children in the immediate aftermath of when a crisis has occurred using a compassionate and holistic approach. Servives include crisis intervention, safety planning, counselling, case management support, follow up, legal advocacy, and access to emergency housing and psycho-social supports.

Rapid Outreach Program: The program supports women experiencing mental health, addictions and homelessness and facing immediate danger due to escaping domestic violence. Offered immediately and up to one week, we address immediate needs, safety plan, offer temporary accommodation, system navigation, and facilitate a warm handoff to long-term supports.

Connect 2 Care: is a multidisciplinary mobile outreach team that provides transitional case management, advocacy and care coordination for individuals in the immediate aftermath of a crisis who are unhoused or vulnerably housed, low-income, and socially vulnerable with high acute care use. The C2C team works to improve coordination of services by bridging gaps between acute care and community health services to reduce unnecessary acute care and improve access to health and social supports.

Enhanced Crisis Supports for Those At-Risk of Suicide: This initiative provides immediate connection to a trained crisis line responder using multi-mode technology, 24/7365 combined with evidence-based follow-up support to ensure individuals at risk of suicide experience compassionate and non-judgemental human connection while accessing the continuum of crisis and mental health supports.

We are together: Through a 24/7 Chinese Emotional Support Hotline, this initiative provides supportive listening in a culturally responsive way and connects callers with community services through 24/7 non-emergency response to crisis.

Imminent Risk Crisis Navigation: This program improves the crisis response for adult individuals and their children who are at imminent risk of serious harm or homicide due to domestic violence and abuse, when there is no capacity in the shelter system. This initiative will provide wrap-around support, including safe accommodation, crisis support, and systems navigation.

Multi-disciplinary Team (MDT) Coordination and Integrated Case Management: This initiative ensures that children and youth who have experienced abuse and their families receive a timely, integrated response throughout the investigation, judicial and therapeutic journey. It implements an integrated case management, client-centred approach to work with our partners in law enforcement, child protection, prosecution, mental health, medical, and victim advocacy.

Collaborative Outreach Preventing Exploitation - Community Response Model Triage: The program supports youth aged 12-24 years, who are at risk of, or engaged in sexual exploitation within Calgary and surrounding areas. Through Calgary’s Community Response Model, the program provides a collaborative, coordinated and client centered approach to triage, case management and mental health supports that help youth and their families mitigate the risks associated with sexual exploitation both in the community and online.

Connections to Healing Program: The program is rooted in Indigenous ways of knowing that utilizes both Indigenous traditional teachings and western approaches to healing. It supports families and individuals who have experienced violence, abuse, grief and trauma who seek support and advocacy. The program offers means of connection and inclusion by utilizing the trauma counsellor Elders and staff.

Nisa Homes Remote Casework Program (RCP): This program provides support to vulnerable and racialized women and children experiencing domestic violence and poverty through integrated case management services and remote casework.

Sahara Rapid Response: This project supports members of the South Asian community who struggle to access conventional support services. Our crisis response team, well-versed in South Asian traditions and collective consciousness, provides onsite immediate resource navigation, crisis counselling and are accesible outside of regular business hours through a rapid response phone line.

EXIT Program Crisis/Triage Initiative: This initiative facilitates and supports immediate safe exit from sexual exploitation for women age 16+ and their children with extremely high risk of violent victimization and who have suffered multiple traumas and victimizations.

AFRICAN CRISIS HELPLINE: The Helpline provides 24/7 access to emergency and non-emergency support and outreach services for Immigrants and Newcomers in the African community facing family violence, including immediate access to shelter, translation services, a cultural response team, and legal aid within the initial 24 hours of reaching out for support. The helpline connects victims with essential resources such as community leaders, police, social services, healthcare providers and other organizations.

BENCH 2: Building Equitable Newcomer Crisis Help: Newcomers face critical gaps in urgent crisis and mental health support disproportionate to general populations. BENCH is a joint venture to address this gap through culturally informed, collaborative primary and secondary crisis response service delivery. BENCH also engages in capacity-building, information exchange, and research activities that increase the cultural responsiveness of services and systems to better accommodate the crisis needs of Calgary’s newcomers.

SEEDreach Mobile Health Advocacy and Addictions Program: This program provides integrated case management support for people experiencing poverty and homelessness, with a particular focus on the transient and unsheltered population. The program addresses gaps in the mental health system by targeting those not reached by traditional supports, assisting them in achieving greater wellness, stability and quality of life.

Action Table Calgary is a new community approach helps Calgarians with multiple risk factors urgently needing help. The partnership between United Way of Calgary and Area, The City of Calgary and the Calgary Police Service (CPS) brings representatives from community agencies together to provide coordinated support services within 24 to 48 hours.

Gendered Safety in Crisis Navigation: This program provides immediate professional support, information and referrals in a safe community environment to women and gender-diverse individuals in crisis and facing imminent crisis. Supports will be provided in a trauma-informed and person-centered manner, increasing the likelihood of de-escalation of behavioural incidents and creating connections to vital community services.

Strengthening Family and Youth Crisis Response: This program offers client-centered, trauma-informed, and culturally-responsive crisis counseling and therapeutic support to all Calgarians. Individuals, youth, and families access services via call, text, chat, by-appointment, or walk-in, with support available in their preferred language. The program extends in-home crisis support to families.

East Calgary Ambassador program: The program helps vulnerable communities on the streets access service referrals for help, and provides real-time, on-the-ground data to improve what we know about these vulnerable communities through building trust and relationship.

Expanding The Alex Street Team for Improved Accessibility, Collaboration and Outreach: The Street Team is an addiction and mental health focused outreach program that reduces barriers to services through proactive street engagement and community collaboration. The Team builds relationships with street-connected individuals, facilitates access to recovery programs and services, and increases community capacity to respond to opioid poisonings and crisis.

Alpha House Outreach: The program includes the majority of Alpha House's Outreach programs created to reduce the impact of public intoxication on the broader community while providing trauma-informed and real-time crisis management for individuals vulnerable due to their homelessness, addiction, and/or mental health. *Funding of this program is shared with the Calgary Police Service. The indicated funded amount reflects the contribution from The City of Calgary.

Tapestry Project: A secondary crisis response program that addresses gaps in mental health service access for newcomers by engaging diverse racialized communities in community outreach, education, system navigation, and capacity building.

Calgary Sexual Violence Crisis Response - Serving and Reaching out to Diverse Communities: This initiative is the second phase of the program that builds on the results of the surveys from the organization's staff, external partners and individuals who have utilized our services. There will be a strong focus on training internally and externally through more outreach to build relationships with service providers and community groups that are serving or have connections with Indigenous, Black and other racialized individuals.

Mental Health & Addictions Systems Navigation Support Program: This program provides assistance to clients who are struggling with mental health or addictions, helping them navigate Calgary's mental health & additions system, moving them forward in their housing and recovery journeys.

Crisis Case Management Support: The program provides culturally sensitive, client centered and trauma informed secondary crisis response for immigrant and refugee women and their children in the immediate aftermath of when a crisis has occurred using a compassionate and holistic approach. Servives include crisis intervention, safety planning, counselling, case management support, follow up, legal advocacy, and access to emergency housing and psycho-social supports.

Calgary Community Court: Is an innovative court diversion program created by Calgary Legal Guidance in partnership with the City of Calgary Municipal Law and Enforcement team and related stakeholders. It connects individuals struggling with trauma, addiction, mental health and/or homelessness whose actions result in bylaw infractions with critical supports.

Rapid Outreach Program: The program supports women experiencing mental health, addictions and homelessness and facing immediate danger due to escaping domestic violence. Offered immediately and up to one week, we address immediate needs, safety plan, offer temporary accommodation, system navigation, and facilitate a warm handoff to long-term supports.

Newcomers Therapeutic Crisis Intervention (NTCI) Round 2 Extension: To provide crisis psychotherapy support in first-language within 24 hours for newcomer clients in immediate distress and emergencies.

The Circle of Wisdom Wellness Project: Implementing the Framework which is based on the Medicine Wheel concept in addressing emerging issues that are trauma informed and arising from Residential school Legacy and intergeneration trauma, allowing transformative and people centered healing for the Indigenous seniors.

Connect 2 Care: is a multidisciplinary mobile outreach team that provides transitional case management, advocacy and care coordination for individuals in the immediate aftermath of a crisis who are unhoused or vulnerably housed, low-income, and socially vulnerable with high acute care use. The C2C team works to improve coordination of services by bridging gaps between acute care and community health services to reduce unnecessary acute care and improve access to health and social supports.

Enhanced Crisis Supports for Those At-Risk of Suicide: This initiative provides immediate connection to a trained crisis line responder using multi-mode technology, 24/7365 combined with evidence-based follow-up support to ensure individuals at risk of suicide experience compassionate and non-judgemental human connection while accessing the continuum of crisis and mental health supports.

We are together: Through a 24/7 Chinese Emotional Support Hotline, this initiative provides supportive listening in a culturally responsive way and connects callers with community services through 24/7 non-emergency response to crisis. 

Imminent Risk Crisis Navigation: This program improves the crisis response for adult individuals and their children who are at imminent risk of serious harm or homicide due to domestic violence and abuse, when there is no capacity in the shelter system. This initiative will provide wrap-around support, including safe accommodation, crisis support, and systems navigation.

Multi-disciplinary Team (MDT) Coordination and Integrated Case Management: This initiative ensures that children and youth who have experienced abuse and their families receive a timely, integrated response throughout the investigation, judicial and therapeutic journey. It implements an integrated case management, client-centred approach to work with our partners in law enforcement, child protection, prosecution, mental health, medical, and victim advocacy.

Collaborative Outreach Preventing Exploitation - Community Response Model Triage: The program supports youth aged 12-24 years, who are at risk of, or engaged in sexual exploitation within Calgary and surrounding areas. Through Calgary’s Community Response Model, the program provides a collaborative, coordinated and client centered approach to triage, case management and mental health supports that help youth and their families mitigate the risks associated with sexual exploitation both in the community and online.

Connections to Healing Program: The program is rooted in Indigenous ways of knowing that utilizes both Indigenous traditional teachings and western approaches to healing. It supports families and individuals who have experienced violence, abuse, grief and trauma who seek support and advocacy. The program offers means of connection and inclusion by utilizing the trauma counsellor Elders and staff.

Nisa Homes Remote Casework Program (RCP): This program provides support to vulnerable and racialized women and children experiencing domestic violence and poverty through integrated case management services and remote casework.

Sahara Rapid Response: This project supports members of the South Asian community who struggle to access conventional support services. Our crisis response team, well-versed in South Asian traditions and collective consciousness, provides onsite immediate resource navigation, crisis counselling and are accesible outside of regular business hours through a rapid response phone line.

EXIT Program Crisis/Triage Initiative: This initiative facilitates and supports immediate safe exit from sexual exploitation for women age 16+ and their children with extremely high risk of violent victimization and who have suffered multiple traumas and victimizations. 

AFRICAN CRISIS HELPLINE: The Helpline provides 24/7 access to emergency and non-emergency support and outreach services for Immigrants and Newcomers in the African community facing family violence, including immediate access to shelter, translation services, a cultural response team, and legal aid within the initial 24 hours of reaching out for support. The helpline connects victims with essential resources such as community leaders, police, social services, healthcare providers and other organizations.

BENCH 2: Building Equitable Newcomer Crisis Help: Newcomers face critical gaps in urgent crisis and mental health support disproportionate to general populations. BENCH is a joint venture to address this gap through culturally informed, collaborative primary and secondary crisis response service delivery. BENCH also engages in capacity-building, information exchange, and research activities that increase the cultural responsiveness of services and systems to better accommodate the crisis needs of Calgary’s newcomers.

SEEDreach Mobile Health Advocacy and Addictions Program: This program provides integrated case management support for people experiencing poverty and homelessness, with a particular focus on the transient and unsheltered population. The program addresses gaps in the mental health system by targeting those not reached by traditional supports, assisting them in achieving greater wellness, stability and quality of life.

Action Table Calgary is a new community approach helps Calgarians with multiple risk factors urgently needing help. The partnership between United Way of Calgary and Area, The City of Calgary and the Calgary Police Service (CPS) brings representatives from community agencies together to provide coordinated support services within 24 to 48 hours. 

Gendered Safety in Crisis Navigation: This program provides immediate professional support, information and referrals in a safe community environment to women and gender-diverse individuals in crisis and facing imminent crisis. Supports will be provided in a trauma-informed and person-centered manner, increasing the likelihood of de-escalation of behavioural incidents and creating connections to vital community services.

Strengthening Family and Youth Crisis Response: This program offers client-centered, trauma-informed, and culturally-responsive crisis counseling and therapeutic support to all Calgarians. Individuals, youth, and families access services via call, text, chat, by-appointment, or walk-in, with support available in their preferred language. The program extends in-home crisis support to families. 

Mobile Response Team (MRT): Providing clinicians to staff the MRT consult line – a resource for frontline police who encounter individuals experiencing mental health crises.

Police and Crisis Team (PACT): Providing one clinician to a PACT team – a partnership between Recovery Alberta and Calgary Police Service that offers mental health assessment, support, and/or consultation in crisis situations, and can arrange urgent psychiatry assessments and referrals as needed.

211/911 Co-location: To imbed 211 call-takers in the 911 Centre to divert lower-risk mental health crisis calls away from emergency services.

HELP Team: To provide a trauma-informed, culturally aware, and timely service that reaches individuals struggling with substance use at the street level. *Funding of this program is shared with the City of Calgary. The indicated funded amount reflects the contribution from the Calgary Police Service.

211/911 Outreach (HELP Expansion): Diverting 911 and 211 calls from unnecessary police response towards HELP and Ambassador teams for a more relevant response, city-wide.

Indigenous Navigator/Liaison: To address and prevent violence against Indigenous women and girls by reducing the number of missing Indigenous people reported and ensuring that the victims and families receive culturally appropriate supports, information, and resources.

East Calgary Ambassador Program: To support those most vulnerable in the community to access referrals and to help the communities to be safe and inclusive.

Outreach and Cultural Reconnection: To ensure urban Indigenous peoples and unhoused community members have access to necessities, mental health support, cultural support and access to vital services after crisis. Ensuring community wellness and promoting accessing community supports.

The Alex Street Team: To provide supports to street-involved people experiencing addiction and mental health issues.

HELP Team: To provide a trauma-informed, culturally aware, and timely service that reaches individuals struggling with substance use at the street level.

*Funding of this program is shared with the Calgary Police Service. The indicated funded amount reflects the contribution from The City of Calgary.

Ambassador Program: To increase the availability of non-emergency support and outreach services and to have a friendly presence in the greater downtown area. 

The Tapestry Project: Facilitating access to mental health support amongst members of Calgary’s diverse ethnocultural communities through community outreach, awareness raising, system navigation and capacity building. 

Calgary Sexual Violence Crisis Response: To enhance sexual violence crisis services for individuals who have experienced a recent sexual assault, by providing information, options, and advocacy that empower individual survivors to choose the path to healing that best fits for them in the context of their individual lives and values.

Dermot Baldwin Way Response: Supporting homeless Calgarians in their journey towards finding stability and permanence in housing.

Mental Health & Addictions Systems Navigation Support Program: This program provides assistance to clients who are struggling with mental health or addictions, helping them navigate Calgary's mental health & additions system, moving them forward in their housing and recovery journeys.

Sheldon Chumir Urgent Care Social Work Wrap-Around Care: To provide a responsive, expansive service for people in crisis, to address the systemic barriers those most vulnerable are having at accessing services in Calgary.

Calgary Community Court (CCC): is an innovative court diversion program created by Calgary Legal Guidance in conjunction with the Municipal Law and Enforcement team. It connects individuals struggling with trauma,addiction, mental health, and/or homelessness that result in bylaw infractions with critical supports.

Newcomers Therapeutic Crisis Intervention (NTCI) R2: To provide therapy support in first-language services for newcomer clients within the first 24 hours of receiving a referral, and offer 24/7 support for newcomer youth referrals.

Circle of Wisdom Wellness Project: Implementing the Framework which is based on the Medicine Wheel concept in addressing emerging issues that are trauma informed which arise from Residential school Legacy and intergeneration trauma.

Connect 2 Care: To provide timely crisis intervention for vulnerable Calgarians and to improve access to community services through care coordination and systems navigation.

Enhanced Crisis Supports for Those At-Risk of Suicide: To provide immediate, single point, multiple modality access for Calgarians in suicidal crisis and their families, and provide 24/7 wrap-around support to individuals at risk of suicide.

Community Information Exchange and Community Connect YYC Collaboration: A collaborative project to reduce siloed work through effective processes and technological integration. This collaboration aims to create a more integrated and impactful support system for individuals with complex needs.

We Are Together: To provide supportive listening in a culturally responsive way and connect callers with community services through 24/7 non-emergency response to a crisis.

Ethiocare Crisis Outreach Worker: The Crisis Outreach Worker will meet with individuals/families in the community or at home to offer crisis intervention, information, referral, assistance and case management to address the crisis situation.

Crisis Line Enhancement: To increase accessibility of crisis lines by providing an option of online text-based crisis support.

HomeFront's Client Engagement Team: aims to connect with the identified complainant within 72 hours of charges being laid. This team specializes in early engagement and intervention, offering critical services such as safety planning, risk assessment, crisis intervention, community resource referrals, file coordination and support navigating at the pre-court phase.

Road To Recovery (RTR): To provide culturally and linguistically responsive crisis response for East Africans residing in Calgary.

Enhancing Unison's Elder Abuse Resource Line (EARL): To ensure that Black and Racialized seniors are appropriately supported when accessing the EARL line and that supports are available to a greater number of Calgarians.  

Prenatal Outreach Support Team (POST): A coordinated, multi-disciplinary approach connects clients to sustainable perinatal services and empowers clients to access supports that reduce risk to themselves, their pregnancy, and their newborn(s).

HERCONNECT: A community centered and community-driven program to address mental health and addiction issues among black immigrant girls, women and their families.

Multi-disciplinary Team Coordinator and Integrated Case Management: To provide dedicated staffing responsible for integrated case management response to crisis.

Collaborative Outreach Preventing Exploitation - Community Response Model Triage: To provide a collaborative and coordinated approach to triage and case management supports for youth at risk of or engaged in sexual exploitation in the city of Calgary. 

Nisa Homes - Remote Casework Program (RCP): To provide support to vulnerable and marginalized women experiencing domestic violence and poverty through outreach and remote casework.

Sahara Rapid Response: To provide quick response to those from the South Asian community in immediate need of Mental Health and Addiction counselling services.

EXIT Program Crisis/Triage Initiative: To facilitate and support immediate safe exit from sexual exploitation for women age 16+ and their children.

Clinical Support Associate (Peer Support program): To support the expanded crisis triage and emergency response for clients impacted by domestic violence across Calgary.

Mental Health and Counselling for East African Communities: To provide comprehensive, culturally-informed crisis supports.

BENCH: Building Equitable Newcomer Crisis Help: To increase engagement with and uptake of crisis services by providing equitable culturally and linguistically relevant primary crisis services for Black, Racialized, and equity-seeking groups that address current barriers

SEEDreach: To provide more accessible care to individuals experiencing crisis and streamline access to other services.

Strengthening Family and Youth Crisis Response: To provide immediate and no-cost crisis support to clients from professional crisis counsellors to children, youth, and families.

Ambassador Program: To support street-involved individuals in need with referrals, immediate crisis response, and basic needs while supporting businesses with a more immediate and appropriate response than police.

HELP Team: To provide a trauma-informed, culturally aware, and timely service that reaches individuals struggling with substance use at the street level. *Funding of this program is shared with the City of Calgary. The indicated funded amount reflects the contribution from the Calgary Police Service.

HELP Downtown: Provides rapid, 24/7 support through proactive outreach, safe transportation to shelters or medical care, and connections to long-term housing, mental health, and addictions services.

211/911 Outreach (HELP Expansion): Diverting 911 and 211 calls from unnecessary police response towards HELP and Ambassador teams for a more relevant response, city-wide.

Sheldon Chumir Urgent Care Social Work Wrap-Around Care: To provide a responsive, expansive service for people in crisis, to address the systemic barriers those most vulnerable are having at accessing services in Calgary.

Indigenous Navigator/Liaison: To address and prevent violence against Indigenous women and girls by reducing the number of missing Indigenous people reported and ensuring that the victims and families receive culturally appropriate supports, information, and resources.

Mental Health Crisis Support for Families with Cognitive Disabilities: Supports parents and families with cognitive disabilities with immediate access to one-on-one, couples, family, and group-based counselling in the aftermath of crisis or trauma.

211/911 Co-location: To imbed 211 call-takers in the 911 Centre to divert lower-risk mental health crisis calls away from emergency services.

Enhancing Access and Crisis Resolution for Vulnerable Communities: Ensuring vulnerable Calgarians can access essential services, this dedicated System Navigator & Resource Specialist supports people emerging from crisis situations in reaching wellness goals in financial, health, home, and community connection domains.

Make the Right Call: A campaign using diverse marketing channels to educate Calgarians on the difference between 211 and 911, highlighting when it is more appropriate to call 211, and raising awareness of 211’s availability of a 24/7 resource for social, government, and community support.

MCSC Missing Persons Search Network: An advanced system that integrates multiple technologies to tackle the crisis of missing and vulnerable populations, including children, adults, seniors, neurodivergent individuals, Indigenous populations, and human trafficking victims.

NAM Crisis Response Program: Improving wellness in Northeast communities by offering culturally competent mental health and addictions services to residents in crisis and providing police with de-escalation and stress management techniques.

Angel Outreach Team: A 24/7 crisis response service in Calgary providing unhoused individuals and those in crisis with barrier-free emergency resources, essential pet care, and safe environments.

REACH Up YYC: Early stages planning for an integrated mental health and addictions centre. Project on pause after being transferred to the City and with the Government of Alberta opening a Navigation Centre in Calgary.

Police and Crisis Team (PACT): Providing one clinician to a PACT team – a partnership between Recovery Alberta and Calgary Police Service that offers mental health assessment, support, and/or consultation in crisis situations, and can arrange urgent psychiatry assessments and referrals as needed.

Mobile Response Team (MRT): Providing clinicians to staff the MRT consult line – a resource for frontline police who encounter individuals experiencing mental health crises.

East Calgary Ambassador Program: To support those most vulnerable in the community to access referrals and to help the communities to be safe and inclusive.

Outreach and Cultural Reconnection: To ensure urban Indigenous peoples and unhoused community members have access to necessities, mental health support, cultural support and access to vital services after crisis. Ensuring community wellness and promoting accessing community supports.

Circle of Wisdom Elders Senior Wellness Project: To support Circle of Wisdom with in-home support, one to one support, risk assessment prior to Indigenous seniors accessing crisis services.

The Alex Street Team: To provide supports to street-involved people experiencing addiction and mental health issues.

Ambassador Program: To increase the availability of non-emergency support and outreach services and to have a friendly presence in the greater downtown area.

HELP Team: To provide a trauma-informed, culturally aware, and timely service that reaches individuals struggling with substance use at the street level.

*Funding of this program is shared with the Calgary Police Service. The indicated funded amount reflects the contribution from The City of Calgary.

The Tapestry Project: Facilitating access to mental health support amongst members of Calgary’s diverse ethnocultural communities through community outreach, awareness raising, system navigation and capacity building.

Calgary Sexual Violence Crisis Response: To enhance sexual violence crisis services for individuals who have experienced a recent sexual assault, by providing information, options, and advocacy that empower individual survivors to choose the path to healing that best fits for them in the context of their individual lives and values.

Sheldon Chumir Urgent Care Social Work Wrap-Around Care: To provide a responsive, expansive service for people in crisis, to address the systemic barriers those most vulnerable are having at accessing services in Calgary.

Newcomers Therapeutic Crisis Intervention (NTCI): To provide therapy support in first-language services for newcomer clients within the first 24 hours of receiving a referral, and offer 24/7 support for newcomer youth referrals.

Connect 2 Care: To provide timely crisis intervention for vulnerable Calgarians and to improve access to community services through care coordination and systems navigation.

Community Information Exchange and Community Connect YYC Collaboration: A collaborative project to reduce siloed work through effective processes and technological integration. This collaboration aims to create a more integrated and impactful support system for individuals with complex needs.

Enhanced Crisis Supports for Those At-Risk of Suicide: To provide immediate, single point, multiple modality access for Calgarians in suicidal crisis and their families, and provide 24/7 wrap-around support to individuals at risk of suicide.

We Are Together: To provide supportive listening in a culturally responsive way and connect callers with community services through 24/7 non-emergency response to a crisis.

Crisis Line Enhancement: To increase accessibility of crisis lines by providing an option of online text-based crisis support.

Road To Recovery (RTR): To provide culturally and linguistically responsive crisis response for East Africans residing in Calgary.

Enhancing Unison's Elder Abuse Resource Line (EARL): To ensure that Black and Racialized seniors are appropriately supported when accessing the EARL line and that supports are available to a greater number of Calgarians.  

HERCONNECT: A community centered and community-driven program to address mental health and addiction issues among black immigrant girls, women and their families.

Multi-disciplinary Team Coordinator and Integrated Case Management: To provide dedicated staffing responsible for integrated case management response to crisis.

Collaborative Outreach Preventing Exploitation - Community Response Model Triage: To provide a collaborative and coordinated approach to triage and case management supports for youth at risk of or engaged in sexual exploitation in the city of Calgary.

Nisa Homes - Remote Casework Program (RCP): To provide support to vulnerable and marginalized women experiencing domestic violence and poverty through outreach and remote casework.

Sahara Rapid Response: To provide quick response to those from the South Asian community in immediate need of Mental Health and Addiction counselling services.

EXIT Program Crisis/Triage Initiative: To facilitate and support immediate safe exit from sexual exploitation for women age 16+ and their children.

Peer Crisis Support: To support the expanded crisis triage and emergency response for clients impacted by domestic violence across Calgary.

Mental Health and Counselling for East African Communities: To provide comprehensive, culturally-informed crisis supports.

BENCH: Building Equitable Newcomer Crisis Help: To increase engagement with and uptake of crisis services by providing equitable culturally and linguistically relevant primary crisis services for Black, Racialized, and equity-seeking groups that address current barriers

SEEDreach: To provide more accessible care to individuals experiencing crisis and streamline access to other services.

Action Table Calgary (ATC) is a new community approach helps Calgarians with multiple risk factors urgently needing help. The partnership between United Way of Calgary and Area, The City of Calgary and the Calgary Police Service (CPS) brings representatives from community agencies together to provide coordinated support services within 24 to 48 hours.

Strengthening Family and Youth Crisis Response: To provide immediate and no-cost crisis support to clients from professional crisis counsellors to children, youth, and families.

Mobile Response Team (MRT): Provide clinicians to staff the MRT consult line – a resource for frontline police who encounter individuals experiencing mental health crisis.

Police and Crisis Team (PACT): Provide one clinician to a PACT team – a partnership between AHS and Calgary Police that offers mental health assessment, support, and/or consultation in crisis situations and can arrange urgent psychiatry assessments and referrals as needed.

HELP (Human-centered Engagement Liaison and Partnership) team: provide a trauma-informed, culturally aware, and timely service that reaches individuals struggling with substance use at the street level. *Funding of this program is shared with The City of Calgary. The indicated funded amount reflects the contribution from the Calgary Police Service.

Missing Persons Team - Indigenous Navigator / Liaison: Address and prevent violence against Indigenous women and girls by reducing the number of missing Indigenous peoples reported and ensuring that the victims and families receive culturally appropriate supports, information, and resources.

Older Adult Crisis Stabilization Outreach Team (OASCOT): To provide older adults experiencing homelessness, mental health and addictions challenges and complex needs with the necessary supports that allow them to transition to appropriate housing with wrap-around services that create the conditions to age well in community.

Suicide Prevention Respite Care in Calgary: To provide timely, accessible, people-centred care for those in suicide crisis, diverting from hospitals, and creating a connecting organization in the recovery path of guests.

211/911 Co-location and Collaboration: To embed 211 call-takers in the 911 Centre to divert lower-risk mental health crisis calls away from emergency services to 211/Distress Centre

Immigrant Outreach Crisis Response (IOCR): To provide East African refugees with complex mental health and psychosocial challenges with a trauma-informed and culturally appropriate crisis response that is rooted in community needs and reduce unnecessary engagement with law enforcement agencies.

Community Connect YYC - Crisis Response and Coordination: To provide access to much needed mental health and counselling supports, including case management, for those experiencing crisis and those providing a primary response to those in need.

Heartstrings - Family Mental Health Crisis Support: To ensure that parents experiencing a mental health crisis are provided with timely support that is designed to meet the needs of not only the individual but also their family members, keeping children safe, and preserving the family in the process.

East Calgary Ambassador Program: to support those most vulnerable in the community to access referrals and to help the communities to be safe and inclusive.

Outreach and Cultural Reconnection during COVID: to ensure community members have access to basic necessities, mental health support, cultural support, and access to vital services during the crisis.

Circle of Wisdom Elders and Seniors Centre: to provide 24-hour access-wrap around support service to Elders/seniors and families in crisis.

Mental Health and Addictions Outreach Initiative (MAOI) Expansion: to provide supports to street-involved people experiencing addiction and mental health issues.

Homeless Street Outreach: to refer clients to the appropriate services such as housing, based on the individual situation.

Alpha House Ambassadors: to increase the availability of non-emergency support and outreach services and to have a friendly presence in the greater downtown area. 

Downtown Outreach Addictions Partnership (DOAP): to provide a trauma-informed, culturally aware, and timely service that reaches individuals struggling with substance use at the street level.

Downtown Ambassadors: to provide a safer environment and to respond to the physical and mental health needs of those experiencing vulnerabilities in the Downtown area. 

Sheldon Chumir Health Centre Urgent Care: to provide a responsive, expansive service for people in crisis, to address the systemic barriers those most vulnerable are having at accessing services in Calgary.

Extreme Weather Response: to support ongoing planning and collaboration among community organizations and City services to coordinate services that help keep Calgarians experiencing homelessness healthier and safer during extreme weather events.  

Connect2Care Community Crisis Response: to provide timely crisis intervention for vulnerable Calgarians and to improve access to community services through care coordination and systems navigation.

Enhancing Crisis Services to Those at Risk of Suicide: to provide immediate, single point, multiple modality access for Calgarians in suicidal crisis and their families, and provide 24/7 wrap-around support to individuals at risk of suicide.

We Are Together: to provides supportive listening in a culturally responsive way and connect callers with community services through 24/7 non-emergency response to a crisis.

Supporting High Risk Youth Leaving Homelessness: to enhance the support provided to youth, utilizing a trauma informed counsellor during these critical hours, and reducing the impact on emergency services.

Community Response Model - Triage for Youth at Risk of Sexual Exploitation: to provide a collaborative and coordinated approach to triage and case management supports for youth at risk of or engaged in sexual exploitation in the city of Calgary. 

Nisa Homes- Outreach Services: to provide support to vulnerable and marginalized women experiencing domestic violence and poverty through outreach and remote casework. 

Emergency Safe Shelter and Immediate Trauma-Informed Outreach Support for Women: to offer an immediate safe place for women who want to exit sexual exploitation and to provide community outreach response.

Quick Response Counselling: to provide quick response to those from the South Asian community in immediate need of Mental Health and Addiction counselling services.

EXIT Program Crisis/Triage Initiative: to facilitate and support immediate safe exit from sexual exploitation for women age 16+ and their children. 

Domestic Violence Crisis Support - COVID-19 Emergency Response: to support the expanded crisis triage and emergency response for clients impacted by domestic violence across Calgary.

The Mustard Seed Mobile Health Advocacy and Addictions Project: to provide more accessible care to individuals experiencing crisis and streamline access to other services.

Sustainable Families - Harm Reduction Therapist: to provides immediate, mobile and flexible therapeutic services to families experiencing chronic and episodic homelessness. 

Níkso'kowaiksi: to support youth and families with additional 1:1 outreach and cultural support to reduce barriers Indigenous people face and help families through a crisis by tackling the gaps in services.

Strengthening Family and Youth Crisis Response Services: to provide immediate and no-cost crisis support to clients from professional crisis counsellors to children, youth, and families. 

East Calgary Ambassador Program: to support those most vulnerable in the community to access referrals and to help the communities to be safe and inclusive.

Outreach and Cultural Reconnection during COVID: to ensure community members have access to basic necessities, mental health support, cultural support, and access to vital services during the crisis.

Circle of Wisdom Elders and Seniors Centre: to provide 24-hour access-wrap around support service to Elders/seniors and families in crisis.

Mental Health and Addictions Outreach Initiative (MAOI) Expansion: to provide supports to street-involved people experiencing addiction and mental health issues.

Homeless Street Outreach: to refer clients to the appropriate services such as housing, based on the individual situation.

Sustainable Families - Harm Reduction Therapist: to provides immediate, mobile and flexible therapeutic services to families experiencing chronic and episodic homelessness.

Níkso'kowaiksi: to support youth and families with additional 1:1 outreach and cultural support to reduce barriers Indigenous people face and help families through a crisis by tackling the gaps in services.

Downtown Outreach Addictions Partnership (DOAP): to improve immediate connection to services to individuals presenting in crisis in the downtown.

Downtown Ambassadors: to provide a safer environment and to respond to the physical and mental health needs of those experiencing vulnerabilities in the Downtown area.

Mobile Integrated Healthcare: to provide more fulsome, wrap-around support for vulnerable Calgarians to reduce reliance on the emergency based system.

Sheldon Chumir Health Centre Urgent Care: to provide a responsive, expansive service for people in crisis, to address the systemic barriers those most vulnerable are having at accessing services in Calgary. 

SeniorConnect: to identify and respond to older adults who are at risk or crisis, by addressing and preventing issues related to social isolation.

The Future of Calgary’s Crisis Response System: to build an evidence base on best practice research, analysis and stakeholder engagement to identify opportunities to transform the crisis prevention and response system.

Connect2Care Community Crisis Response: to provide timely crisis intervention for vulnerable Calgarians and to improve access to community services through care coordination and systems navigation.

Enhancing Crisis Services to Those at Risk of Suicide: to provide immediate, single point, multiple modality access for Calgarians in suicidal crisis and their families, and provide 24/7 wrap-around support to individuals at risk of suicide.

We Are Together: to provides supportive listening in a culturally responsive way and connect callers with community services through 24/7 non-emergency response to a crisis.

Supporting High Risk Youth Leaving Homelessness: to enhance the support provided to youth, utilizing a trauma informed counsellor during these critical hours, and reducing the impact on emergency services.

Community Response Model - Triage for Youth at Risk of Sexual Exploitation: to provide a collaborative and coordinated approach to triage and case management supports for youth at risk of or engaged in sexual exploitation in the city of Calgary.

Emergency Safe Shelter and Immediate Trauma-Informed Outreach Support for Women: to offer an immediate safe place for women who want to exit sexual exploitation and to provide community outreach response.

Nisa Homes - Outreach Services: to provide support to vulnerable and marginalized women experiencing domestic violence and poverty through outreach and remote casework.

Quick Response Counselling: to provide quick response to those from the South Asian community in immediate need of Mental Health and Addiction counselling services.

EXIT Program Crisis/Triage Initiative: to facilitate and support immediate safe exit from sexual exploitation for women age 16+ and their children.

Domestic Violence Crisis Support - COVID-19 Emergency Response: to support the expanded crisis triage and emergency response for clients impacted by domestic violence across Calgary.

The Mustard Seed Mobile Health Advocacy and Addictions Project: to provide more accessible care to individuals experiencing crisis and streamline access to other services.

Strenghthening Family and Youth Crisis Response Services: to provide immediate and no-cost crisis support to clients from professional crisis counsellors to children, youth, and families.