Bulk water accounts and billing
Bulk water stations during water restrictions
All bulk water stations will remain open when Stage 4 water restrictions come into effect on Nov. 4. During this time, water from a bulk water station can only be used for potable and legislated health and safety purposes and cannot be used for any of the following:
- No watering lawns, gardens, flowers, trees or shrubs using City water.
- No washing down outdoor surfaces, including exterior building surfaces, windows, sidewalks, driveways or walkways, unless required for health and safety reasons.
- No filling outdoor decorative features, fountains, pools or hot tubs.
- No water use for construction purposes such as grading, compaction or dust control.
- No washing vehicles outdoors, unless required for health and safety reasons.
- No outdoor snow or ice making.
Failure to abide by Stage 4 water restrictions may result in a fine and/or loss of bulk water access. If you have any questions, please contact 311.
How does a public bulk water station work?
Customers that draw water from the public bulk water stations need to apply for an account allowing them to obtain water from that source.
There is a $25 fee for each access card (fee refundable on return of card), a monthly service charge, plus a consumption charge.
The consumption charge is based on the amount of water you withdraw. When there is no consumption charge, no service fee is charged.
How do I apply for a bulk water account?
Requirements
- A person with signing authority for the account holder contract.
- $25 for every access card issued. You will be required to have an access card for each vehicle that will use the bulk water service.
- A refundable security deposit may also be required at the time of application.
- To modify your vehicle/tank to fit an Approved Air Gap (AAG) to prevent contamination of the public water supply.
Billing and payments
How is bulk water billed
A separate utility account is set up for bulk water service. You will receive a statement for each month the bulk water service is used.
This statement includes a service charge and a consumption charge. The consumption charge is based on the amount of water you withdraw. When there is no consumption charge, no service fee is charged.
Payment due dates
Accounts must be paid in full by the due date to maintain a valid access card. The due date is approximately 30 days from the billing date.
A refundable security deposit may also be required if accounts are not paid by the due date.
Frequently asked questions
Lost, stolen, or replacement access cards
If your access card has been lost, stolen, or needs replacement, and your accounts are in good standing, you can fill out an application below.
Disconnect due to nonpayment of account
Bulk water access cards will be deactivated if there is an outstanding balance on the bulk water account unpaid beyond 90 days.
The deposit is refundable upon closure of the account and verification that all outstanding charges are paid.
Closing old accounts
If you no longer require bulk water access, you can request your account to be closed.