311 Calgary
311 Calgary. Your connection to The City. Anytime. Anywhere. Whether you live in Calgary, own a business here or are just visiting, your connection to The City is at your fingertips.
From reporting a pothole, reporting a damaged city tree or enquiring about taxes, 311 makes it easy to request City services 24/7 by phone, mobile app and online.
View our most popular service requests on the 311 Live Map.
Download the Calgary 311 app
Over 90 City services in your hand. Whether you're reporting a pothole, a damaged tree, or enquiring about recycling, the Calgary 311 app makes it easy to request City services from your smartphone.
- Effortless reporting: describe your concern, snap a photo, pinpoint the location, and submit in just a few taps.
- Close to Real-time updates: track the status of your requests.
- User-friendly interface: navigate through the app with ease and find the services you need quickly.
Through 311, Calgarians and City employees can work together in keeping Calgary at its best. The information and photos you provide allow City employees to efficiently identify issues and concerns in your community, including repairs and improvements, as well as provide City services and support.
After 311 sends your service requests to the right City department for action, you can always check the status of your request through the 311 app, online, or by calling 311.
When to contact 311 Calgary
Emergencies - Call 911 - for life threatening emergency assistance (fire, ambulance or police).
City services - Call 311 - for City information and non-emergency and non-law enforcement related services (e.g. bylaw-related issues, potholes, street cleaning, tax account inquiries).
311 Calgary FAQs - frequently asked questions
Other services
Power outage reporting and status -
see ENMAX power outages or call 403‑514‑6100
Parking - call Calgary Parking at 403‑537‑7000 or 1‑888‑544‑4011
Bus / Train - call Calgary Transit at 403‑262‑1000
How to contact 311 Calgary
Online
Use the online form to request information or a service. Do a keyword search or browse services by type.
Mobile app
Use our free Calgary 311 app.
Download: iPhone/iPod/iPad • Android
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Call
Call 311 anytime. You can access our telephone service in over 300 languages.
Outside Calgary: 403-268-CITY (2489)
TTY services: 711 and request 311 if calling within Calgary.
Callback service - If the anticipated wait time is more than one minute, you will get the option for us to call you back. Feature available from 8 a.m. to 4:30 p.m. seven days a week.
Access language translation for 311
Other language options for the video
311 service request live map
See 311 service requests from across the City on the 311 live map. Zoom in on requests to see the location, what the request is about and what work we've completed.
Currently, you can view 19 road-related service requests. We'll be adding more services to the map over time based on your feedback.