Information | Issues with City phone systems

We are experiencing technical issues with incoming phone calls to City call centres. We are working to resolve the issue as quickly as possible.

If you are the registered property owner and have a credit on your property tax account you can request a refund.

Submit your request

Call 311 or 403-268-CITY (2489) if calling from outside Calgary.

OR

Submit a written request using the secure online form:

Scan and upload a PDF or JPG file (maximum 2 MB) of your written refund request.​

NOTE – When you have successfully submitted your refund request, the screen will display a success message.  Print this screen for your records.  You will not receive an email confirmation.

Submit property tax document

What to include in your written request

If you received a Property Tax Reminder Notice advising of a credit on your account, please sign, scan and upload the notice.

For all other refund requests, please submit a written request including the following information:

  • your name,
  • daytime phone number,
  • location address,
  • 9 digit roll number as shown on property tax documents, and
  • amount to be refunded.

 

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