Missed collection day pickup

There are many factors that can impact The City’s ability to access and pickup carts including weather and construction delays. When there is a disruption in our ability to collect, we may need to collect later in the day or the next day.

Below you will see a list of current collection alerts for missed pickup around Calgary. The collection alert means that crews are aware of an impact to collection and are doing their best to respond to the disruption.

Current collection alerts

Note: Cart pickup takes place from 7 a.m. to 4:30 p.m. on pickup day. Alerts may not appear until after the collection day has ended.

Frequently asked questions (FAQs)

What types of operational disruptions can impact cart pickup?

Our collection trucks are large, complex vehicles, and our top priority is safely collecting your carts. Operational disruptions can arise from various situations, including but not limited to:

  • Unsafe road conditions due to weather events like snow, freezing rain etc.
  • Truck equipment failures and breakdowns.
  • Higher than average volume of material to collect (such as the busy spring and fall yard waste periods).
  • Construction activities prevent trucks from accessing certain areas. 

Why can’t my driver access my alley/street for collection?

Common access issues can include:

  • Utility work and construction work which has blocked off the street/alley.
  • Parked obstructions in the alley (like vehicles and trailers) that do not leave enough space for a collection truck to pass. 

Did you know?

Collection trucks have a large turning radius due to their large size, and need enough room to safely enter and exit an alley. Vehicles should be parked at least 5 meters (16 ft) away from an alley entrance and leave at least 3 meters (10 feet) of clearance in alleyways for passing. Learn more about parking on pickup day.

Where do I get the Calgary Garbage Day app?

Never miss a collection day by downloading the Calgary Garbage Day app onto your phone.

Why didn’t the truck return the next day as listed?

We make our best effort to return to pickup when possible. This effort depends on the availability of the collection truck, and if the reason for the collection disruption has been resolved.

Other reasons for missed pickup

Notice tags left on carts

As part of our education efforts, we may leave a notice tag behind on your cart to make sure you know the right steps for collection day.

Your collector may tag your cart, but not collect the material. The bin is not serviced so that you are aware of the incorrect issue and to fix it for the next pick-up. 

Your home is one of thousands that is serviced each day. Having your carts set out properly with the right material helps keep your collector safe and stay on schedule for you and your neighbours.

Example of a notice tag left on carts

Report a missed pickup

If you do not see your area in the current collection alerts above make sure to double-check your pickup schedule here.

If your cart has been missed, please fill in the 311 online service request form below. Please submit a separate request for each cart that has been missed.

If you are in a household serviced by GFL, please use the same  311 online forms.

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