911 recruitment

9-1-1 is calling you!

We’re looking for people who are passionate about serving our community in a fast-paced and rewarding career.

Join our team as an Emergency Communications Officer

Emergency Communications Officers are the first point of contact in an emergency.

Before the police, fire or ambulance crews arrive, it’s the Emergency Communications Officer who is there, gathering critical information, reassuring the caller, providing life-saving instructions, and making sure the appropriate emergency services are dispatched to the scene.

Emergency Communications Officers receive a competitive salary and benefits package, and extensive training and skills required for the role.

To assist in determining if this position is right for you, please complete this Self evaluation questionnaire.

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Prerequisites and qualifications

You must have the following minimum qualifications on the date you submit your application:

  • A minimum of a High School Diploma or Canadian equivalent (e.g., GED, IQAS approved equivalency, etc) is required
  • Applicants must be eligible to work in Canada
  • A minimum of two (2) years of experience in a customer service environment
  • A minimum typing speed of 35 words per minute is mandatory

Preferred qualifications include:

  • Related volunteer and life experience is preferred
  • Post secondary education is preferred
  • Fluency in a second language is considered an asset

Security requirements:

  • Applicants who advance in the recruitment process are required to undergo an enhanced security clearance and polygraph exam. To be successful at the security phase, applicants must be three years clear of any detected or undetected illegal activity, and must not have any major criminal offences in their background. Applicants will be asked to submit a completed personal disclosure form, which will query their participation in criminal activity.

The Emergency Communications Officer role is not for everyone. To assist you in determining if this position may be right for you please complete this Self evaluation questionnaire.

Application process

Due to the nature of the Emergency Communications Officer position, there is an extensive and lengthy selection process. Upon submitting an application, you can expect the following steps to take place:

  1. Initial screening is completed based on the resume and answers to the on-line questionnaire. Only applicants being considered further will be contacted.
  2. Aptitude testing is conducted to test typing speed, transcription, map-reading, and multi-tasking skills as well as general knowledge of roads and landmarks within the City of Calgary.
  3. Panel interview is conducted using a structured behavioural based interview. Job interview preparation.
  4. Enhanced security clearance is conducted by the Calgary Police Service.
  5. Pre-employment polygraph exam is conducted. Candidates must be free of any criminal activity for a minimum of three years prior to application.
  6. Reference checks
  7. A selection panel reviews all successful applications to determine the best suited candidates for Calgary 9-1-1.

Helpful resources

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